The purpose of this study is to assess
Information and Communication Technology (ICT) project
success/failure in Botswana using project metrics models.
The study is confined to ICT Senior managers in the
southern part of Botswana, in the city of Gaborone. The
study adopted a qualitative research design. Random
sampling is used to select the participants. A metrics model
tool is developed and used to analyze, and interpret the data.
The results of the study shows that majority of ICT/IT
projects in Botswana could be successful in functionalities
and best acceptable. Unfortunately when these projects are
evaluated against theoretical success models and success
evaluation criteria available in the literature they are not
up to their full potential, hence unsuccessful. The study also
reveal that senior managers are aware of the factors
contributing to the project success/failure in their
organizations, and are keen to deliver functional systems.
Therefore they tend to forget or choose to ignore other
fundamental areas of project management profession which
they regard as not beneficial. The study suggests that
Botswana ICT projects would succeed if top managers
provide support to all technological and non-technological
project initiatives within IT based organizations. Therefore,
senior management should not sabotage or abandon some
projects for being deemed low priority or not important to
the benefits of the organization. The study thus,
recommends that Botswana ICT/IT senior managers need to
reassess their project evaluation and delivery framework by
putting more emphasis on developing top management
support adequate training of the personnel and project
managers experience. The abstract should summarize the
content of the paper. Try to keep the abstract below 150
words. Do not have references or displayed equations in the
abstract. It is imperative that the margins and style
described below be adhered to carefully. This will enable us
to maintain uniformity in the final printed copies of the
Journal. Papers not made according these guidelines will
not be published although its content has been accepted for
publication. Paper form is a necessary condition for its
publication, as well as its content.
Published In:IJCSN Journal Volume 5, Issue 6
Date of Publication : December 2016
Pages : 966-979
Figures :01
Tables : 04
Ofaletse Mphale : holds an MSc, Computer Information system from
the University of Botswana.
Ezekiel U Okike : MIEEE, PhD, MSc, BSC, is a Senior Lecturer in
Computer Science at the University of Botswana, Gaborone. His
research area is Software Engineering, Architecture, Metrics and
Information Systems security.
Tiroyamogimo Mogotlhwane : PhD, is a Senior Lecturer in
Computer Science at the University of Botswana, Gaborone. His
research area is ICT/IT and productivity.
Based on the findings of this study, the following
recommendations and framework are suggested for
successful ICT projects:
Top management support when/where necessary.
Definition of clear, realistic project goals
Top management should have an insight in
applying different top management support
processes to a particular industry and culture.
Project Managers must be adequately trained to
deliver more successful IT projects
Users must be involved in every stage of the
project life cycle.
There is need for project managers to
understand and apply metric tools in assessing
and evaluating project outcomes.
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