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  Active Listening as a Major Stakeholder Management Strategy for Effective Software Engineering Project in Nigeria  
  Authors : Adanma Cecilia Eberendu
  Cite as:


Active listening involves being attentive to what the speaker is saying instead of thinking what to reply when the speaker finish talking. Stakeholder management is an important approach which the project managers should use to understand the people involved in the project. These people called stakeholders have needs, concerns, expectations and requirements which the project will provide. They need to be listened for the project to meet their needs, concerns, expectations and requirements. Questionnaire was used to collect data from 130 respondents from software development organizations and the collected data was analyzed using Pearson correlation coefficient to determine the relationship between active listening and effective software engineering projects in Nigeria. This study investigates the extent to which active listening contributes to effective software engineering projects in Nigeria. This result showed that active listening as a strategy of stakeholder management will produce effective software engineering projects in Nigeria.


Published In : IJCSN Journal Volume 8, Issue 6

Date of Publication : December 2019

Pages : 441-446

Figures :03

Tables : 04


Adanma Cecilia Eberendu : Department of Computer Science Madonna University, Nigeria.


active listening, stakeholder management, software engineering projects, stakeholders, software projects

In conclusion, active listening is beneficial to project success because stakeholders can understand each other's intentions. It gives the stakeholders a clearer vision of the project progress and any setback that may hinder the project from progressing. Stakeholders can ask questions and get clarifications on issues about the project execution. When the stakeholders know that their ideas and suggestions are taken into consideration, they are encouraged to contribute more to the progress to the project. It also builds relationship to stakeholders because they see the project situation from each other's perspective and this encourages openness. Project managers should be good listeners as they communicate with other stakeholders or project teams. If a project manager fails to listen actively conflict might arise at any stage of the project lifecycle thereby producing negative effects. In order to bring the project to successful completion, project stakeholders need to actively listen to one another during project development.


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