Active listening involves being attentive to what the speaker is saying instead of thinking what to reply when the
speaker finish talking. Stakeholder management is an important approach which the project managers should use to
understand the people involved in the project. These people called stakeholders have needs, concerns, expectations and
requirements which the project will provide. They need to be listened for the project to meet their needs, concerns,
expectations and requirements. Questionnaire was used to collect data from 130 respondents from software development
organizations and the collected data was analyzed using Pearson correlation coefficient to determine the relationship
between active listening and effective software engineering projects in Nigeria. This study investigates the extent to which
active listening contributes to effective software engineering projects in Nigeria. This result showed that active listening as
a strategy of stakeholder management will produce effective software engineering projects in Nigeria.
Published In:IJCSN Journal Volume 8, Issue 6
Date of Publication : December 2019
Pages : 441-446
Tables : 04
Adanma Cecilia Eberendu :
Department of Computer Science
Madonna University, Nigeria.
active listening, stakeholder management, software engineering projects, stakeholders, software projects
In conclusion, active listening is beneficial to project
success because stakeholders can understand each other's
intentions. It gives the stakeholders a clearer vision of the
project progress and any setback that may hinder the
project from progressing. Stakeholders can ask questions
and get clarifications on issues about the project execution.
When the stakeholders know that their ideas and
suggestions are taken into consideration, they are
encouraged to contribute more to the progress to the
project. It also builds relationship to stakeholders because
they see the project situation from each other's perspective
and this encourages openness. Project managers should be
good listeners as they communicate with other
stakeholders or project teams. If a project manager fails to
listen actively conflict might arise at any stage of the
project lifecycle thereby producing negative effects. In
order to bring the project to successful completion, project
stakeholders need to actively listen to one another during
 Adelmann, Kent (2012). The Art of Listening in an
Educational Perspective Listening reception in the mother
tongue. Education Inquiry 3(4) 513-534
 Bodie, G. D., Vickery, A. J., Cannava, K., & Jones, S. M.
(2015). The role of "active listening" in informal helping
conversations: Impact on perceptions of listener
helpfulness, sensitivity, and supportiveness and discloser
emotional improvement. Western Journal of
Communication, 79(2), 151-173.
 Brownell, J. (1996) Listening: Attitudes, Principles, and
Skills. Boston, MA: Allyn and Bacon.
Culo, K., & Skendrovic, V. (2010). Communication
management is critical for project success. Informatologia
, 43(3), 228-235.
 Garciatorres, J. V. (2013). The art of active listening.
Retrieved January 20, 2019, from
 Goldstein, M. (2013) Mindful listening. Paper presented
at PMIŽ Global Congress 2013 North America, New
Orleans, LA. Newtown Square, PA: Project Management
 Goodwin, B. (2011, January). Poor communication to
blame for business intelligence failure, says Gartner.
ComputerWeekly.com. [Electronic Version] Retrieved
August 20, 2019,
 Kaur, R. & Sengupta, J. (2011). Software process models
and analysis on failure of software development projects
International Journal of Scientific & Engineering
Research 2(2), 1-4
 Kliem, Ralph (2007) Effective Communications for
Project Management. New York: Auerbach Publications.
Li, T. H., Ng, S. T., & Skitmore, M. (2012). Conflicts or
consensus: An investigation of stakeholder concern
during the participation process of major infrastructure
and construction projects in Hong Kong. Habitat
International , 36 (2), 333-342.
 Lloyd, K. J., Boer, D., Keller, J. W., & Voelpel, S.
(2015). Is my Boss really listening to me? The impact of
perceived supervisor listening on emotional exhaustion,
turnover intention, and organizational citizenship
behavior Journal of Business Ethics 130(3), 509-524.
 Lock, D. & Scott, L. (2013). Handbook of people in
project management. Routledge.
Mercadal-Sabbagh, T. & Purdy, M. (2015) Listening: The
"Lost" Communication Skill
Retrieved June 30, 2019.
 Milis, K., & Vanhoof, K. (2007). Analysing success
criteria for ICT projects . International Journal of
Nuclear Knowledge Management , 2(4), 449-455.
 PMI. (2013). A guide to the project management body of
knowledge (PMBOK Guide). PMI Standards Committee:
Project Management Institute.
Purdy, M. (1997). What is listening. Listening in
everyday life: A personal and professional approach, 2,
 Sunindijo, R. Y. (2015). Project manager skills for
improving project performance. International Journal of
Business Performance Management, 16(1), 67-83.
 Sweeney, J. A. (2010) Top five communication skills for
project managers Retrieved August 20, 2019, from
?i?, A. (2018) How Active Listening Can Improve Your
Project Management Career Retrieved August 10, 2019,
 Weger J, H., Castle Bell, G., Minei, E. M., & Robinson,
M. C. (2014). The relative effectiveness of active
listening in initial interactions, International Journal of
Listening, 28(1), 13-31
All rights reserverd @ IJCSN International Journal www.IJCSN.org